Returns, Refunds & Exchanges Policy
You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 14 days from receipt of your order and send the goods back to My Beauty Group, 21 Gill Street, Manchester, M9 4HA. and in any case no later than 14 days from registering your return.
To start the returns process:
- If returns information was included in your package, please follow those instructions to return the package directly to My Beauty Group, 21 Gill Street, Manchester, M9 4HA.
- Any queries, please email firstname.lastname@example.org or call 0161-820-6297
- Goods returned must be in a saleable condition.
- Goods returned must be unworn/unused with original tags and packaging.
- Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit.
- You are responsible for the return postage costs unless an item has arrived faulty or damaged.
- We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. My Beauty Group does not accept responsibility for items lost in return transit.
- If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid the retailer incurring any customs charges on receipt of your return.
If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.
Damaged or faulty goods
If your order arrived damaged, or you’re having problems with a product you’ve bought, please raise an enquiry with the us as soon as possible by
Please note: We may require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:
- We may be able to provide a replacement.
- We may offer a discount to keep the goods with minor damage.
If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We will refund reasonable returns postage costs upon you providing a copy of your returns postage receipt.
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by us due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender.
- You will be refunded within 14 days of the retailer receiving back the goods.
- You will receive an email once the products reach the retailer and are accepted for return.
- Refunds will be issued to the same means of payment initially used to purchase the goods.
- Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.
Unfortunately we are unable to exchange items, please follow the returns process using the information above.